F.A.Q
Whats the difference between a wedding planner, coordinator & stylist?
Wedding Planners help you with planning before a wedding, like a project manager they will be in charge of finding all the vendors and making all of the bookings for you, such as photographers, venues, cars etc.
Wedding Co-ordinators are dedicated people on-site during the night, to help ensure the event stays on track.
And lastly, Wedding Stylists are focused on the look and feel of your wedding. Essentially, there to make your wedding beautiful.
Can I have both a wedding planner and a stylist?
Of course you can! Planners & stylists work hand in hand, having both allows them to focus on their seperate roles.
How far in advance should I book a wedding stylist?
We recommend the following timelines:
- Weddings: 6-12 months prior
- Private Events: 2-6 months prior
While this is just a guide and a recommendation, we would be more than happy to look at your event whenever you wish. Feel free to just give us a call or send an email.
What areas do you service?
We are based in Cairns, centrally located to service from Port Douglas to the Tablelands and surrounds.
If your event is interstate or international, please get in touch to discuss our minimum spend requirements and travel costs.
Do you offer DIY services?
We currently do not offer DIY items, only full styling packages.
How do you choose which suppliers to use?
While we do the majority of elements in-house, at times, your vision may require an external supplier (for instance, Tiffany chairs, additional large furniture and delicate florals), and these will be quoted to you at highly competitive prices. We work with other reputable vendors within the industry.
What are your delivery, set up and collection fees?
As each event is unique, the setup cost would be based on location, staffing, accessibility, vehicle expenses, travel, time and labour required.
It will be quoted as a separate cost once we know what items and quantity you’d like.
What if my guest numbers change?
We understand that the number of guests may change throughout the duration of your event planning. We will be in touch with you when your balance is due to confirm your final numbers and adjust your invoice accordingly.
How do I confirm my quote?
If you would like to proceed with your booking, we require 20% non-refundable deposit. Once your deposit is received, you agree to our full term and conditions. A confirmation receipt will be issued confirming the date & agreed cost.
When is my final payment due?
Full payment of our services is due 30 days before your event. Payments can be made by bank transfer or cash.
Can I make changes?
Yes, you may, provided we have the items you require available. You may decrease the amount hired up to 14 days prior with no penalties. If the change is big, an admin fee may be applicable if there are extra hours involved in making the changes.
Cancellation & Refund Policy
If for some reason you need to cancel your event before the entire balance has been paid, unfortunately the deposit is not refundable. To give you peace of mind we block out your date, and your styling items in our system which means no one else can hire them.
What if I need to postpone my event?
We will support clients who need to postpone their event and will transfer your deposit and payments made to an alternate date, provided the date and décor is available. If you are postponing 12 months or more from your initial date, prices may increase.
What happens if it rains?
Unfortunately the weather if out of our control. If you are planning an outdoor ceremony or event here in the tropics, it’s essential you have a wet weather back up plan. If the weather does not permit us to set up your event as planned we will set up at the alternate location. We require at least 4 hours notice. Your Wedding Stylist or Planner will make contact if it looks like the weather is not favourable.
What happens if something gets broken, damaged, stained or not returned?
Our decor is precious to us and we hope nothing will happen but if any items are lost, stolen or damaged while in your care, you have an obligation to pay the full replacement value. If an item is returned damaged but repairable, you will be invoiced for the cost of repairs or cleaning within 14 days. Please note that all items must be stored in a secure location and can not be left outside over night without supervision. Under no circumstance should decor be left out in wet weather conditions.
How do I get started?
Please fill in our website’s contact form and you will be contacted within 24hrs to book in a consultation.
Our consultations are completely obligation-free and of no charge. For those out of town, we’d love to catch up with you virtually to discuss your vision.
Your special event is personal and unique, so we only want your commitment once you know that we are the right fit.
Get in touch. We’d love to meet you!
